THOUGHT LEADERSHIP When following the rules stops you seeing the person — and when breaking them might be the most person-centred thing you ever do. By Arlene Bunton | Mac Research and Consultancy Limited | April 2026 There is a care home somewhere in Scotland right now where a resident is sitting in a chair they did not choose, eating a meal they did not pick, at a time that suits the kitchen rather than their stomach, wearing clothes that were selected by whoever