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Accessibility Statement

Training, Consultancy and Service Provision for Social Care in Scotland

Last Updated: February 2026

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Our Commitment to Accessibility

Mac Research and Consultancy Service is committed to ensuring that our training, consultancy services and resources are accessible to everyone. We believe that all individuals, regardless of ability or disability, should have equal access to learning opportunities and professional development in the social care sector.

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We strive to meet the needs of people with a wide range of accessibility requirements, including those with visual, hearing, motor or cognitive impairments, as well as those with learning differences such as dyslexia.

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Website Accessibility

Current Standards

We aim to ensure our website meets the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. This includes:

  • Perceivable: Information and user interface components are presented in ways users can perceive

  • Operable: User interface components and navigation are operable

  • Understandable: Information and operation of the user interface are understandable

  • Robust: Content is robust enough to be interpreted by a wide variety of user agents, including assistive technologies

 

Website Features

Our website includes the following accessibility features:

  • Clear, consistent navigation throughout all pages

  • Text alternatives for non-text content

  • Sufficient colour contrast between text and backgrounds

  • Resizable text without loss of functionality

  • Keyboard-accessible navigation

  • Descriptive link text

  • Logical heading structure

  • Forms with clear labels and instructions

 

Known Limitations

We are continually working to improve accessibility. If you encounter any barriers, please contact us so we can address them.

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Training Accessibility

Before Your Training

When you book training with us, we will ask about any accessibility requirements or reasonable adjustments you may need. Please let us know about any requirements as early as possible so we can make appropriate arrangements.

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Physical Training Venues

When delivering face-to-face training, we endeavour to use venues that are:

  • Wheelchair accessible with step-free access

  • Equipped with accessible toilet facilities

  • Well-lit with adjustable lighting where possible

  • Fitted with hearing loop systems where available

  • Close to accessible parking and public transport

If you have specific venue requirements, please discuss these with us when booking.

 

Training Materials

We can provide training materials in alternative formats, including:

  • Large print versions of handouts and workbooks

  • Electronic formats compatible with screen readers

  • High contrast versions of presentations

  • Easy read summaries where appropriate

  • Audio descriptions of visual content on request

Please request alternative formats at least 5 working days before your training session where possible.

 

During Training Sessions

Our trainers are committed to inclusive delivery and will:

  • Use clear, plain language and avoid unnecessary jargon

  • Describe visual content verbally for those with visual impairments

  • Provide regular breaks

  • Allow additional time for activities where needed

  • Offer one-to-one support during group exercises

  • Use microphones in larger venues

  • Position themselves to support lip-reading where needed

  • Provide written summaries of verbal instructions

 

Online and Virtual Training

Our online training platforms and virtual sessions include:

  • Screen reader compatibility

  • Keyboard navigation

  • Closed captions and transcripts for video content

  • BSL interpretation available on request (with advance notice)

  • Recordings available for review after live sessions

  • Flexible deadlines for completion of e-learning modules

  • Technical support to help you access online content

 

Assessment and Certification

We are committed to fair and accessible assessment practices:

  • Alternative assessment methods available where standard formats create barriers

  • Additional time allowances for those who need them

  • Rest breaks during assessments

  • Use of assistive technology permitted

  • Readers and scribes available on request

  • Assessments in alternative formats (large print, electronic, audio)

All adjustments are made while maintaining the integrity and standards of the qualification or certification being assessed.

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Consultancy Services

When providing consultancy services, we will:

  • Discuss your accessibility requirements at the outset of any project

  • Provide reports and documentation in accessible formats

  • Ensure our consultants are aware of and responsive to accessibility needs

  • Use accessible meeting venues or offer virtual alternatives

  • Provide communication support where needed

 

Communication

We offer flexible communication options:

  • Telephone: Available during business hours

  • Email: We aim to respond within 2 working days

  • Video calls: Available with advance notice, including options for BSL interpretation

  • Text-based communication: SMS or instant messaging available on request

  • Face-to-face meetings: At accessible venues

If you have a preferred communication method, please let us know.

 

Assistance Animals

We welcome assistance animals at all our training venues and offices. Please let us know in advance if you will be accompanied by an assistance animal so we can ensure appropriate arrangements are in place.

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Feedback and Continuous Improvement

We welcome feedback on the accessibility of our services. Your input helps us identify barriers and improve our provision for everyone.

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How to Provide Feedback

If you have suggestions for improving accessibility, or if you have experienced barriers when using our services, please contact us:

Email: arlene@macresearchandconsultancy.co.uk
Telephone: 07375595549

 

We take all accessibility feedback seriously and will:

  • Acknowledge your feedback within 3 working days

  • Investigate any reported barriers promptly

  • Keep you informed of actions we are taking

  • Use your feedback to improve our services

 

Complaints

If you are not satisfied with our response to an accessibility concern, you can make a formal complaint through our complaints procedure. Details are available on request.

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You may also contact:

Equality Advisory Support Service (EASS)
Telephone: 0808 800 0082
Website: www.equalityadvisoryservice.com

Equality and Human Rights Commission Scotland
Website: www.equalityhumanrights.com/en/commission-scotland 

 

Legal Framework

This accessibility statement reflects our commitment to meeting our obligations under:

  • Equality Act 2010: Including the duty to make reasonable adjustments

  • Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018: Where applicable

  • Human Rights Act 1998

  • UN Convention on the Rights of Persons with Disabilities

 

Staff Training

All our staff and associates receive training on:

  • Disability awareness and equality

  • Making reasonable adjustments

  • Inclusive communication

  • Using and supporting assistive technologies

  • Creating accessible documents and presentations

 

Review

This accessibility statement is reviewed annually and updated as our services develop. We are committed to continually improving the accessibility of our training, consultancy and service provision.

 

​Contact Us

For any accessibility enquiries or to discuss your requirements, please contact:

Mac Research and Consultancy Service
Email: arlene@macresearchandconsultancy.co.uk

Telephone: 07375 595549

 

We are happy to discuss your individual needs and work with you to ensure you can fully participate in our services.

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