Dementia Informed Level (15 Staff)
Elevate Dementia Care Skills - In Person
Service Description
Dementia Informed – Learning Outcomes Living Well & Rights-Based Care • People with dementia and carers can live well with meaningful quality of life. • Care must be rights-based, person-centred, and shaped by individual priorities. • Carers have legal rights and must be supported and consulted. • Staff interactions should respect dignity, identity, and strengths. • Residents should be supported to continue life roles and explore new opportunities. Communication & Inclusion • Recognise common difficulties: memory, confusion, communication, perception, sensory changes. • Use clear language, eye contact, visual cues, and validation techniques. • Apply tools: memory books, communication cards, technology aids, music, art. • Diversity matters: culture, ethnicity, LGBTQ+, younger diagnosis, learning difficulties. • Technology can enhance independence and wellbeing. Safety & Environment • Understand physical, social, and environmental risks. • Protect residents while enabling choice and independence. • Adjust environments: clear signage, familiar objects, quiet spaces, sensory zones. • Living well means belonging, purpose, and joy—not just safety. Behaviour, Mood & Stigma • Comorbidities (e.g., diabetes, cardiovascular disease, depression) affect care needs. • Behaviour is expressive, not “challenging”—it signals unmet needs. • Respond sensitively to distress with supportive communication. • Challenge stigma: use inclusive language, involve residents in decisions, highlight strengths. Safeguarding & Risk Enablement • People with dementia are at increased risk of neglect, harm, and abuse. • Staff must know and apply adult protection protocols (ASP Act 2007). • Safeguarding is everyone’s responsibility—report concerns promptly. • Risk enablement balances safety with dignity, choice, and control. Key Message: Dementia-informed practice means respecting rights, enabling independence, adapting environments, and safeguarding wellbeing. Every interaction is an opportunity to affirm dignity and inclusion.
Cancellation Policy
To ensure fairness, operational efficiency, and clarity for all parties, the following policy applies to any booking or scheduled service: Changes to Date or Time: Amendments to the agreed start date or time may be made up to 72 hours before the scheduled start. Requests received after this 72-hour window will not be accepted. Payment Terms: If changes are requested within 72 hours of the start date, the booking will be treated as confirmed and full payment will be required. This policy ensures that resources, staffing, and preparation are allocated effectively and without disruption. Commitment to Service: By confirming a booking, clients acknowledge and agree to these terms. This approach protects both the provider and the client, ensuring reliability and accountability in service delivery.
Contact Details
07375595549
arlene@macresearchandconsultantcy.co.uk
Scotland, UK