MAC RESEARCH & CONSULTANCY Expertise · Integrity · Impact BLOG — WORKFORCE The Quiet Experts Why social care nurses are the heroes of the nursing world By Arlene Bunton · Director, Mac Research & Consultancy There is a nurse I think about often. It is 3am in a care home. One resident is in the early hours of a chest infection that hasn't declared itself yet. Another, living with advanced dementia, is frightened and doesn't know where she is. A third has a wound that

THOUGHT LEADERSHIP When following the rules stops you seeing the person — and when breaking them might be the most person-centred thing you ever do. By Arlene Bunton | Mac Research and Consultancy Limited | April 2026 There is a care home somewhere in Scotland right now where a resident is sitting in a chair they did not choose, eating a meal they did not pick, at a time that suits the kitchen rather than their stomach, wearing clothes that were selected by whoever

THOUGHT LEADERSHIP Whether you run a care home or a care at home service, support adults or children — the person you put in that chair will determine everything. By Arlene Bunton | Mac Research and Consultancy Limited | April 2026 I have seen a single hire save a care service from closure. And I have seen a single hire destroy one. The registered manager is not a role. It is the role. It is the person whose name goes on the Care Inspectorate registration. The perso