THOUGHT LEADERSHIP   When following the rules stops you seeing the person — and when breaking them might be the most person-centred thing you ever do.   By Arlene Bunton  |  Mac Research and Consultancy Limited  |  April 2026   There is a care home somewhere in Scotland right now where a resident is sitting in a chair they did not choose, eating a meal they did not pick, at a time that suits the kitchen rather than their stomach, wearing clothes that were selected by whoever

THOUGHT LEADERSHIP   Whether you run a care home or a care at home service, support adults or children — the person you put in that chair will determine everything.   By Arlene Bunton  |  Mac Research and Consultancy Limited  |  April 2026   I have seen a single hire save a care service from closure. And I have seen a single hire destroy one. The registered manager is not a role. It is the role. It is the person whose name goes on the Care Inspectorate registration. The perso